Continuing Education Courses written for ILS Learning Corporation
1. Earthquake Insurance - Are You Ready for the Big One?2. Forest Fires: Making Property 'Fire Smart'
3. Homeowners' Insurance - The Who, Why and How to Recognize Potentially Fraudulent Claims
4. Identity Theft and Risk Management Techniques
5. Marijuana Grow Operations - Insurance and Other Implications
6. Mold - Causes, Effects and Risk Management Techniques
7. Mold - Insurance and Legal Consequences
8. Pet Insurance - Insuring Man's Best Friends
9. Auto Theft - A Trans-Canada Problem
10. The High Cost of Employee Dishonesty and What Business Owners Can Do About It
11. Analyzing our Service Programs - Do We Do a Good Job of Meeting our Customers' 12. Expectations?
13. Developing Your Questioning and Listening Skills
14. How to Become a Great Boss
15. How to Become a More Effective Leader and/or Manager (Two parts)
16. How to Build a Total Customer Service Program for Your Brokerage (Four parts)
17. How to Deal with Angry Customers
18. How to Deal with Difficult People (Two parts)
19. How to Give Effective Presentations
20. How to Motivate and Keep Employees Happy
21. Putting Your Best Foot Forward - The Dos and Don'ts of Business Etiquette
22. Surviving Job Stress (Two parts)
23. Taking Control - Creating a Time Management System that Works for you (Two parts)
24. Terminating Employees - A Structured Approach
25. The Fundamentals of Customer Service (Two parts)
26. The Role of Employees in Creating a Service Environment
27. How to Become Privacy Compliant - Rules for Realtors and Office Staff
28. How to Become Privacy Compliant - Developing a Privacy Blueprint for the Brokerage
29. Bill C-45 - Analyzing the New Workplace Safety Legislation - How it Affects Canadian 30. Business
31. Protecting Patient Privacy - Rules For Doctors' Offices
32. Protecting Patient Privacy - Rules For Dentists' Offices
33. Protecting Patient Privacy - Rules For Medical Clinics
34. Protecting Patient Privacy - Rules For Hospital Workers
35. Protecting Our Customers' Privacy - Rules For Every Employee (Two parts)